Corporate Story Commerzbank Corporate Story Commerzbank


Corporate Story Commerzbank

Our strategy

We are combining the advantages of a digitalised bank with personal advisory services, consistent customer focus, and sustainability. Our “Strategy 2024” represents customer centricity, digitalisation, sustainability, and profitability. We put profitability before growth. We want to create added value – for our clients, our employees, our investors and shareholders, and for society as a whole. We are set on a clear objective: We want to become the digital advisory bank for Germany.

Private and Small-Business Customers segment

We will evolve the segment into an attractive combination of a highly efficient direct bank and first-class advisory offering. We have around 400 locations across Germany where customers are offered advice on issues like account, card, and consumer credit, as well as being supported in the use of digital offerings. Private and small-business customers with a greater requirement for advisory services will receive comprehensive personal support and individual solutions on all issues related to investing and financing.

Our advisory center is an important part of our private and business customer model. It creates a link between branches and online and mobile banking at twelve locations nationwide. With our advisory center, we ensure our customers' flexibility so that we can be where our customers want us to be, regardless of location and time.

Corporate Clients segment

In the Corporate Clients Segment, we are continuing our success story in the German Mittelstand. With a lean and digitalised product range, we will in future focus on customers with German connectivity. We will only further provide advisory services for international corporate clients if they are operating in selected future-oriented sectors such as mobility, sustainability, communications, life sciences, and capital goods. Our international branch network maintains an important role accompanying the German economy into the world and bringing the world to Germany.

Commerzbank as an employer

Digitalisation provides us with opportunities to better and faster meet our customers’ wishes and needs. In order to do so, we, as Commerzbank, must change too: put the traditional bank behind us and drive technological progress in the digital age. And that’s exactly why we need employees who will walk this path with us. Our corporate culture is characterised by openness, mutual respect, cultural diversity, and a strong team spirit. The compatibility of private life and career is an important issue for us. That’s why we offer our employees many ways to work flexibly: be it different working time models and part-time options or mobile working and partial retirement programmes.

As of 25 May 2023

Annual Report 2022