Here you will find information on the subjects of data protection and disclaimers.
The information on this internet portal is subject to continuous review and updating by Commerzbank AG. However, some details may have changed since first published. We therefore accept no liability or guarantees for the accuracy, completeness or topicality of the information provided on this site or any other site to which hyperlinks are provided. Commerzbank AG is not responsible for the content of any external websites linked to in this way.
The content and structure of this portal are protected by copyright. Any reproduction of information or data, particularly the use of texts, text extracts or images is prohibited without the express prior consent of Commerzbank AG.
Principles and sustainability
Your trust in a long-term business relationship is important to us. Commerzbank AG takes the protection of your personal data very seriously and adheres to the rules of data protection, in particular the provisions of the EU General Data Protection Regulation (GDPR) and our Group Data Protection Policy. The purpose of this policy is to ensure a consistently high level of data protection within the Group and to respect the rights and freedoms of the data subjects in the long term.
Personal data will only be processed if the data subject has consented, if this is required for the fulfillment of a contract or if the GDPR or another law permits or prescribes the processing.
The economical, proportionate, necessary and legally permissible handling of personal data and its purposeful processing as well as the guarantee of transparency and information to the data subject are rights under the Charter of Fundamental Rights of the European Union, to which Commerzbank expressly undertakes. In addition, Commerzbank only transmits personal data to third parties if this is lawful and it is not apparent that there is a risk to the rights and freedoms of the data subject. Commerzbank deletes personal data as soon as they are no longer required for business purposes and there are no other legitimate reasons to keep them, such as statutory retention periods. Where required by law, we can demonstrate that we comply with the principles governing the processing of personal data. Commerzbank has implemented technical and organizational measures to guarantee these goals in the long term.
Commerzbank immediately investigates inquiries, complaints, requests for information and violations of the protection of personal data and guarantees immediate information and close communication with the data subject, especially if there are possible risks to their rights and freedoms. In addition, the data subject can contact Commerzbank's data protection officer at any time: .
With regular data protection impact assessments when processing and transmitting personal data, the risks are evaluated and countermeasures are taken to avert negative consequences for the data subjects. Commerzbank employees are regularly trained in data protection and supported in achieving data protection goals.
Personal data will only be disclosed to authorities if Commerzbank is legally obliged to do so. Insofar as it is obliged to do so, it reports on this and other data protection-related topics via its website.
Data processing on the websites
Personal data is generally collected to the extent that is technically necessary. Under no circumstances is the data forwarded to third parties without a legal basis. The following statements give you an overview of how the Commerzbank AG guarantees this protection and also an overview of the type of data that is collected, processed or used on the websites and to which purpose.
When you access and use our website, we process certain usage data that your internet browser automatically transmits to our servers. This information is stored in a log file. These include
- an Internet protocol address (IP address) of the requesting computer
- Date and time of access
- Name and URL of the retrieved file
- the website from which access is made (referrer URL)
- browser used and, if applicable, the operating system of your computer and the name of your Internet provider
- as well as the content that you provide to us by using the functionalities offered on our website.
This information is required in order to (1) deliver the content of our website correctly, (2) for proof in the event of complaints, (3) to ensure the long-term functionality of our information technology systems and the technology of our website, (4) to ensure the efficient detection and tracing of incidents of abuse and (5) to provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack and (6) to optimize the content of our website and the advertising for it, if necessary. This information is evaluated both statistically and with the aim of increasing data protection and data security in our company in order to ensure an optimal level of protection for the personal data we process.
The legal basis for the data processing mentioned is Art. 6 para. 1 lit. f GDPR. For the reasons mentioned above, processing is absolutely necessary for the provision of the website and thus serves to protect the legitimate interests of Commerzbank.
As soon as the data mentioned is no longer required to achieve the aforementioned processing purposes, it will be deleted or anonymized.
We also set cookies after your explicit consent to measure success and optimize our advertising measures.
Processing of personal data
To send you publications or newsletters presented on the website that you ordered, we request your name, your address and your email address by an order form. This data is stored and used solely for the purpose of sending you the desired information based on Art. 6 (1 b) GDPR. It is not forwarded or passed on to third parties. By entering your data (name, address, email address) in the form, you give us your consent to store and to use the data to send you the information. The personal data you enter to receive the newsletter is stored until you cancel the subscription.
Right of access by the data subject
You have the right to receive information on the data stored about your person, the categories of recipients thereof and the purpose of the processing. Furthermore, we are available to answer your questions about the collection, processing and use of your personal data.
The following is an overview of the purposes for which Google Analytics is used collected data and the related functionalities:
- Reach measurement of the Commerzbank website
- Creation of conditions for the optimization of marketing campaigns by linking Google Analytics data with your Google Account profile using the Google Analytics Cookie ID, such as the determination of progress in the product application process, the completion of the application route and the actual product completion.
- Creation of conditions for the optimization of marketing campaigns by linking Google Analytics data with your Commerzbank customer profile using the pseudonym ID
- Optimization of the Commerzbank website
The Google Analytics data is processed on the basis of the consent in accordance with Art. 6 para. 1 lit. a GDPR.
In advance, Commerzbank would like to point out that Google Analytics has been extended to include the code “anonymizeIp“ which ensures an anonymous collection of IP addresses (IP masking). Google Analytics is therefore only used in connection with an activated anonymous IP. This means: The IP address of a user is shortened by Google for users within the member states of the European Union and other contracting states of the Agreement on the European Economic Area. Only in exceptional cases (e.g. in the event of a technical defect in the European Union) is the IP address shortened outside the European Economic Area. In such cases, the data could be processed in a country without an adequate level of data protection, such as USA. The data is then split up and stored in Google data centers. More detailed information on the locations can be found under the following link:
The method for anonymizing IP addresses used by Google does not write any IP addresses to the hard disk, as the anonymization takes place immediately after receiving the request takes place in memory. The IP address transmitted in the browser is also not merged with other Google data.
- Reach measurement on the Commerzbank website:
Commerzbank uses Google Analytics data to measure reach. This includes campaign URL parameters to assign a website visit and the associated interactions to a specific source (e.g. marketing campaigns). In this way, Commerzbank can find out how the Commerzbank online offer is being accepted and whether improvements are necessary. On behalf of Commerzbank, Google will use this information to evaluate the use of the website. Based on your consent according to Art. 6 para. 1 lit. a GDPR , Google creates website activity reports and provides other services related to website and internet usage. These services include, in particular, functions for displaying Google Analytics reports that contain information on performance with regard to demographic aspects and the interests of the website operator. Google may transfer this information to third parties if this is required by law or if third parties process data on behalf of Google. However, this is in no case personal data..
- Creation of prerequisites for the optimization of marketing campaigns by linking Google Analytics data with your Google Account profile using the Google Analytics Cookie ID, such as the determination of progress in the product application process, the completion of the application route and the actual product completion.
Furthermore, Commerzbank AG uses Google Analytics to carry out cross-device analyzes (app + web data) and to display personal offers outside the websites hosted by Commerzbank AG using the advertising function of Google Analytics. The data collected via Google Analytics (pseudonym profile) may be linked by Google with the personal Google account, which can contain the bearer data of this pseudonym. As a result, it can be possible for Google to infer the natural person behind the pseudonym profile. Commerzbank cannot draw any conclusions about the personal carrier data on Google either in the case of cross-device analyzes or in the display of personal offers. The data collected by Google Analytics (e.g. URL) enable Commerzbank AG to draw conclusions about the customer status (e.g. visit to the logout page) or an interest in a Commerzbank product for advertising purposes. It is not possible to draw any conclusions about the natural person himself. The additional linkage of pseudonymous usage data collected with Google's DoubleClick Advertising Network also enables the demographic composition of Commerzbank website visitors and the effects on the interests of the user to be analyzed. Based on this, Google Analytics reports on the performance with regard to demographic aspects and interests through the use of data obtained through interest-related advertising and visitor data from third parties (such as age groups and interest groups). This helps Commerzbank to present better and, above all, more relevant advertising.
- Creation of prerequisites for the optimization of marketing campaigns by linking Google Analytics data with your Commerzbank customer profile using the pseudonym ID:
By processing the pseudonym ID ( Pseudonym of your participant number) through Google Analytics, visits by existing customers to Commerzbank portals or Commerzbank banking apps can be linked, regardless of the device or browser used. The link is limited to those Commerzbank portals or apps in which you have given us your consent to use Google Analytics. So it is possible for Commerzbank, with your help, to get a deeper understanding of customer behavior on the Commerzbank portals and apps in order to be able to address you in a more targeted manner. For Commerzbank this is valuable information for planning its future direction. In addition, the seamless analysis of overarching processes (e.g. between app and website) to identify problems or obstacles is made possible. This is a small but important step for Commerzbank in order to be able to offer you an optimal customer experience on the Commerzbank portals.
In addition, the pseudonym ID is processed by Google Analytics in order to expand the data generated there with segment analysis results for existing customers. In segment analyzes, existing customers are divided into segment groups according to certain characteristics. Segment analysis results contain information about the use of current Commerzbank products or a potential interest in new Commerzbank products. For example, Commerzbank is able to display relevant advertisements for existing customers outside the Commerzbank portals. Unnecessary advertising for Commerzbank products that have already been concluded can be avoided as much as possible.
- Optimizing the website:
Google will use this information to evaluate your use of the Commerzbank website in order to generate reports. About the optimization tests and the associated website activities and to provide Commerzbank with other services related to website and internet use.
The through The Cookie generated data collection of the data on the use of this website (including anonymous IP address) and data processing by Google can be prevented in addition to the consent settings on the Commerzbank website with the help of a browser plug-in. Download and install the browser plug-in at:
Further information on the use of data by Google, setting options and data protection can be found on the following Google websites:
- (only in german)
- (only in german)
- (only in german)
Processing of personal data on the basis of the EU data protection regulation
Commerzbank AG processes personal data on the basis of the EU General Data Protection Regulation (GDPR). With the following information we provide an overview of the processing of this personal data by us and the rights resulting from data protection law: www.commerzbank.de/dataprotection
If you require information that this data protection declaration cannot provide you with or if you require further information on a specific point, please contact the data protection officer at Commerzbank AG:
Data Protection: Notices for use of DocuSign
This information gives you, as the contractual partner, an overview of the processing of your personal data that arises when using the DocuSign software. We inform you about what data we collect from you and how we use it. We will also inform you about your rights under applicable data protection law and tell you who you can contact if you have any questions.
Commerzbank AG, with which you use DocuSign for your request, is responsible for data collection and processing.
2. Data Protection Officer
You can reach our data protection officer at
Data Protection Officer
Kaiserplatz, 60261 Frankfurt am Main
3. Scope and Purpose of Processing
We process the following personal data:
• Your email address,
• Your (qualified) digital signature via DocuSign.
4. Legal Basis for Processing
The DocuSign software is used to formally simplify the processes within the controller. It is used where and in the form where the corresponding written form requirements allow this. Likewise, the traceability of the receipt of the necessary feedback can be facilitated.
The legal basis for the processing of personal data is Art. 6 Para. 1 f GDPR (optimization of formal processes). Your e-mail address is used to send the form and to facilitate the process of obtaining these necessary documents. The legal basis for the processing of personal data is therefore Art. 6 Para. 1 f GDPR with the aforementioned legitimate interests.
5. Recipients of the personal data; Data transfer to third countries
Your personal data will be processed internally by the departments of Commerzbank AG with which you are in contact.
In addition, this data is transmitted externally to the responsible supporting service provider for a specific purpose. We use so-called contract processors to process the signatures. Service providers used by us must meet special confidentiality requirements. You will only have access to your data to the extent and for the period required to perform the tasks.
We also use service providers located in third countries outside the European Union to process your data. Countries outside the European Union handle the protection of personal data differently than countries inside the European Union. There is currently no decision by the EU Commission that these third countries must generally offer an adequate level of protection. We have therefore taken special measures to ensure that your data is processed just as securely in the third countries as it is within the European Union. With service providers in third countries, we conclude the data protection contract (standard data protection clauses) provided by the EU Commission for the processing of personal data in third countries. This provides suitable guarantees for the protection of your data from service providers in third countries.
If there is a suspicion of a criminal offence, we can pass on your data to law enforcement authorities (e.g. police, public prosecutor's office).
6. Duration of storage
Your personal data will be stored as long as this is necessary to fulfill the stated purposes and as long as legal and/or contractual storage obligations are relevant.
After the end of the service relationship, the data will also be deleted after the relevant retention periods.
• Tax-relevant data, for example, is stored for a period of 6 or 10 years (§§ 257 HGB, 147 AO).
• The data processed via DocuSign is automatically deleted by the system after 120 days after the document has been completed.
7. Automated Decision Making; profiling
We do not process your data for so-called automated decision-making, including profiling.
8. What data protection rights do I have?
Every data subject has the right to information under Article 15 GDPR, the right to rectification under Article 16 GDPR, the right to erasure under Article 17 GDPR, the right to restriction of processing under Article 18 GDPR, the right to object under Article 21 GDPR and the right to data portability under Article 20 GDPR. The restrictions under §§ 34 and 35 BDSG apply to the right to information and the right to erasure. In addition, there is a right of appeal to a competent data protection supervisory authority (Article 77 GDPR in conjunction with Section 19 BDSG).
If data is collected on the basis of Art. 6 Para. 1 f GDPR (data processing to protect legitimate interests), you have the right to object to the processing of your data for reasons that arise from your particular situation. In the event of an objection.
Additional information on data protection related to payment transactions
Valid from February 28, 2024
As part of the execution of the transfer of payment data, Commerzbank transmits the payment data directly or with the involvement of service provider to the payment service provider of the payee. In connection with the transfer, service provider engaged to carry out the order can also carry out necessary checks of the payment data (in particular to identify and prevent payment fraud). The payee's payment service provider may provide the payee with the payment data, which also includes the payer's IBAN, in whole or in part.
SWIFT Transaction Processing Service
For cross-border payment data transfers and domestic express transfers, the payment data can also be processed under joint controllership with the messaging system Society for Worldwide Interbank Financial Telecommunication (SWIFT) located in Belgium and forwarded to the payment service provider of the payee. For system security reasons, SWIFT temporarily stores the payment data in its data centers in the European Union, Switzerland and the USA. Further information and the essential content of the contract about the joint controllership with SWIFT can be found in the information on data protection for the SWIFT Transaction Processing Service.
If requested by the client, Commerzbank will provide the information about SWIFT in writing.
Users of this website expressly recognise that they use this website at their own risk and sole responsibility.
For Information Purposes Only
The content of this website has been created and published by the Corporates Clients division of Commerzbank AG, Frankfurt/Main or the group companies mentioned in the document ("Commerzbank"). Commerzbank Corporates Clients is the investment banking division of Commerzbank.
The content of this website is a financial promotion/marketing communication (together “communication”). It is not “investment research” or “financial analysis” as these terms are defined in applicable regulations and has not been prepared by a research analyst. The views in this communication may differ from the published views of Commerzbank Corporates Clients Research Department and the communication has been prepared separately of such department. This communication may contain short term trading ideas. Any returns or future expectations referred to are not intended to forecast or predict future events. Any prices provided herein (other than those that are identified as being historical) are indicative only, and do not represent firm quotes as to either size or price. This communication is for information purposes only. The descriptions of the products and ideas featured in this document do not purport to be comprehensive descriptions. The information contained herein does not constitute the provision of investment advice. It is not intended to be nor should it be construed as an offer or solicitation to acquire, or dispose of, any of the financial instruments and/or securities mentioned in this communication and will not form the basis or a part of any contract.
Potential counterparties/distributors should review independently and/or obtain independent professional advice and draw their own conclusions regarding the suitability/appropriateness of any transaction including the economic benefit and risks and the legal, regulatory, credit, tax and accounting aspects in relation to their particular circumstances. Levels, bases and relief from taxation may change from time to time.
Any information in this communication is based on data obtained from sources believed by Commerzbank to be reliable, but no representations, guarantees or warranties are made by Commerzbank with
regard to the accuracy, completeness or suitability of the data. Commerzbank has not performed any independent review or due diligence of publicly available information regarding an unaffiliated referenced asset or index.
The past performance of financial instruments is not indicative of future results. No assurance can be given that any financial instrument or issuer described herein would yield favourable investment results. This communication is intended solely for distribution to professional clients and/or eligible counterparties of Commerzbank. It is not intended to be distributed to retail clients or potential retail clients. Neither Commerzbank nor any of its respective directors, officers or employees accepts any responsibility or liability whatsoever for any expense, loss or damages arising out of or in any way connected with the use of all or any part of this communication.
Commerzbank and/or its principals or employees may have a long or short position or may transact in financial instrument(s) and/or securities referred to herein or may trade in such financial instruments with other customers on a principal basis. The information may have been discussed between various Commerzbank personnel and such personnel may have already acted on the basis of this information (including trading for Commerzbank’s own account or communication of the information to other customers of Commerzbank). Commerzbank may act as a market maker in the financial instruments or companies discussed herein and may also perform or seek to perform investment banking services for those companies. If an actual secondary market does not exist after an offering, you may not be able to sell the security at a price above or below what you paid initially at the offering. Commerzbank is not obligated to provide, can be above or below the offer price based on market factors at that point in time. Debt securities issued by Commerzbank or its affiliates are unsecured obligations and any payment on the security is subject to the credit risk of the issuing entity. Any changes to our credit rating may have a positive or adverse impact on the security. If we were to default on our payment obligations, you may not receive amounts owed to you and or lose your entire investment.
The offer price of our securities will exceed the estimated value when the value was provided, as determined by Commerzbank’s pricing models, which incorporates numerous factors that may include our creditworthiness, market conditions as well as other applicable factors. These pricing models are proprietary and predicated partly on certain assumptions about future events that can be correct or not. The difference between the estimated value and offer price is based on factors that can include underwriter discount, commission and expenses involving marketing. No part of this communication may be reproduced, distributed or transmitted in any manner without prior written permission of Commerzbank. This communication or the manner of its distribution may be restricted by law or regulation in certain countries. Persons into whose possession this document may come are required to inform themselves about, and to observe, any such restriction. By accepting this communication, a recipient hereof agrees to be bound by the foregoing limitations.
United Kingdom: The content of this website is intended solely for professional customers and/or eligible counterparties of Commerzbank. It is not intended to be distributed to retail clients or potential retail clients.
Commerzbank AG is authorised by the German Federal Financial Supervisory Authority and the European Central Bank. Commerzbank AG, London Branch is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) and the European Central Bank. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. (Financial Services Register number: 124920)
US: To the extent this communication is distributed in the United States, it must solely be sent to “institutional investors” and “major U.S. institutional investors,” as defined in Rule 15a-6 under the Securities Exchange Act of 1934. Any securities transaction by U.S. persons must be effected with Commerz Markets LLC (“CMLLC”), a wholly owned subsidiary of Commerzbank AG and a US registered broker-dealer. CMLLC is a member of FINRA and SIPC. Under applicable US law, information regarding clients of CMLLC may be distributed to other companies within Commerzbank. Banking services in the U.S. will be provided by Commerzbank AG, New York Branch. Any derivatives transaction with U.S. persons must be effected with Commerzbank AG, in accordance with the provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act. Commerzbank AG is not a member of SIPC and is a provisionally registered swap dealer with the CFTC. Some products or services may be unavailable in the United States.
Canada: The information contained herein is not, and under no circumstances is to be construed as, a prospectus, an advertisement, a public offering, an offer to sell securities described herein, solicitation of an offer to buy securities described herein, in Canada or any province or territory thereof. Any offer or sale of the securities described herein in Canada will be made only under an exemption from the requirements to file a prospectus with the relevant Canadian securities regulators and only by a dealer properly registered under applicable securities laws or, alternatively, pursuant to an exemption from the dealer registration requirement in the relevant province or territory of Canada in which such offer or sale is made. Under no circumstances is the information contained herein to be construed as investment advice in any province or territory of Canada and is not tailored to the needs of the recipient. In Canada, the information contained herein is intended solely for distribution to Permitted Clients (as such term is defined in National Instrument 31-103) with whom Commerz Markets LLC deals pursuant to the international dealer exemption. To the extent that the information contained herein references securities of an issuer incorporated, formed or created under the laws of Canada or a province or territory of Canada, any trades in such securities may not be conducted through Commerz Markets LLC. No securities commission or similar regulatory authority in Canada has reviewed or in any way passed upon these materials, the information contained herein or the merits of the securities described herein and any representation to the contrary is an offence.
Dubai (DIFC): The content on this website has been approved for distribution in or from the DIFC, Dubai, United Arab Emirates (the U.A.E) under the applicable Regulatory Law 2004 and the DFSA Rules by Commerzbank AG, DIFC Branch. This content may only be received in or from the DIFC, Dubai U.A.E by Market Counterparties and Professional Clients as defined in the DFSA Rulebook Conduct of Business Module Section 2.3. Commerzbank AG, DIFC Branch is regulated by The Dubai Financial Services Authority (The DFSA). Commerzbank AG, DIFC Branch Suite 11-15, Gate Village 05, 4th Floor, Dubai International Financial Centre PO Box 506596, Dubai, United Arab Emirates, Tel.: +971 4 428 4999.
Japan: The information contained in this website does not constitute and should not be construed as a "solicitation" under the Japanese Financial Instrument Exchange Act (FIEA) of Japan and the Commodity Derivative Act (hereinafter, "CDA") of Japan. This information is provided solely to "professional investors" as defined in Section 2(31) of the FIEA and Section 23 of the Cabinet Ordinance Regarding Definition of Section 2 of the FIEA and "Persons, etc. with high ability on OTC Commodity Derivative Transaction" as defined in Article 1 of the Ordinance for Enforcement of the CDA. Note that Commerzbank AG, Tokyo Branch has not participated in its preparation. Not all financial / commodity or other instruments referred to in this document are available from the Tokyo Branch. You should contact the Corporate Clients Division of Commerzbank AG in the respective countries for inquiries on the availability of such instruments.
Hong Kong: The content on this website is furnished in Hong Kong by Commerzbank AG, Hong Kong Branch, and may be received in Hong Kong only by "professional investors" within the meaning of the Securities and Futures Ordinance (Cap.571) of Hong Kong and any rules made there under, and persons whose ordinary business is to buy or sell shares or debentures.
Italy: You should contact Commerzbank AG, London Branch if you wish to use our services to effect a transaction in any of the financial or other instruments mentioned in this communication.
People’s Republic of China (PRC): The content of this website is furnished by Commerzbank AG and is intended only for institutions that are eligible for financial transactions. No one else may rely on any information contained within this website. Unless otherwise regulated, any derivative transactions by PRC entities may be entered into only by enterprises for hedging purposes, or PRC financial institutions which are permitted to conduct derivatives business in the PRC and have obtained all necessary regulatory approvals in the PRC.
Singapore: The communication and/or information contained in this website should be read or received only by an institutional investor or an accredited investor as respectively defined in section 4A of the Securities and Futures Act, Chapter 289 of Singapore ("SFA") pursuant to section 274 or section 275 (as applicable) of the SFA. Nothing in this website constitutes accounting, legal, regulatory, tax, financial or other advice and/or recommendations to the recipient of this communication/information. Further, the communication/information contained herein does not constitute a "financial advisory service" within the meaning of the Financial Advisers Act, Chapter 110 of Singapore ("FAA") and therefore, the regulatory requirements and duties that may be owed to a client pursuant to or in connection with the FAA are not applicable to the recipient in connection with this communication/information on this website. Recipients are advised to seek independent advice from their own professional advisors about the information contained herein.
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Arbitration & Ombudsmann
The Bundesverband deutscher Banken (German Association of Banks) is the arbitration board for complaints and grievances in connection with transfer transactions or with payment transaction cards. Furthermore, consumers can address their general complaints about the German Association to the ombudsman of the private banks (). More details, especially on the legitimacy and on the procedure itself can be found on the website of the German Association of Banks ( ).